Refund Policy
If you are not satisfied or activation is delayed, you can request a refund per the rules below.
Within 24h
30%
Refund 70%, service fee 30%
24-48h
50%
Refund 50%, service fee 50%
Over 48h
Not supported
Refund not allowed
The refund policy sets higher service fees to prevent malicious free-riding users and system attacks, protecting the rights of legitimate users and system security. Refund arrival depends on the original network and confirmations; we process within 24h after request.
Provide order number and TX hash, email richard@oioption.com or contact Telegram @heideger_support.